Ps Project Manager - Cx & Ai Transformation

Genesys

Riyadh, Saudi Arabia
Hybrid
Contact center modernization experience
Ai-driven customer engagement solutions
Stakeholder management with business leaders
Genesys is seeking a Professional Services Project Manager for their Cx and AI Transformation team in Riyadh, Saudi Arabia. The ideal candidate will lead complex transformation programs, ensuring the delivery of measurable business outcomes through AI-driven customer engagement and Cloud solutions

Job Summary

  • The role involves leading end-to-end delivery of complex CX transformation programs spanning Contact Center modernization and AI-driven customer engagement.
  • Genesys empowers organizations to improve loyalty by creating empathetic, personalized experiences at scale through their AI-powered Experience Orchestration platform.
  • Candidates must demonstrate the ability to engage both IT and business stakeholders to ensure projects deliver measurable business outcomes and drive adoption.

Matching Summary

Match Score: 85

Genesys is seeking a Professional Services Project Manager for their Cx and AI Transformation team in Riyadh, Saudi Arabia. The ideal candidate will lead complex transformation programs, ensuring the delivery of measurable business outcomes through AI-driven customer engagement and Cloud solutions.

Skills & Requirements

Must-have

  • Contact Center modernization experience
  • AI-driven customer engagement solutions
  • Stakeholder management with business leaders
  • Value-based delivery focusing on ROI
  • Change management and adoption strategies

Nice-to-have

  • Strong executive relationship building
  • Fluency in Arabic language
  • Experience with CX transformation frameworks
  • Agile or hybrid delivery methodologies
  • Proactive identification of digital use cases

Key Requirements

  • Bachelor's degree with 8+ years experience OR Master's with 3+ years
  • Proven experience delivering Contact Center or Digital Transformation programs
  • Strong exposure to AI-driven customer engagement solutions like Bots and Virtual Agents
  • Solid understanding of project financials including budgeting and margin management
  • Fluency in English required; Arabic speaking preferred

Work Rights

Not specified

Tailored Resume

Cover Letter