Director, Digital Design & Experience

COLEBROOK BOSSON & SAUNDERS Ltd

Not specified
10+ years leading enterprise digital functions
Product design and ux experience required
End-to-end experience strategy definition
MillerKnoll is seeking a Director of Digital Design & Experience to lead the end-to-end digital customer experience across various channels. This role focuses on aligning customer insights with business objectives to enhance brand engagement and ensure a consistent experience across their product lines

Job Summary

  • This senior leader is responsible for defining the end-to-end digital customer experience vision across Retail, Contract, and omnichannel environments.
  • The role requires balancing distinct consumer-led retail journeys with complex contract-based buying models while ensuring enterprise consistency.
  • MillerKnoll offers a purpose-driven culture focused on designing for the good of humankind and building a sustainable future.

Matching Summary

Match Score: 85

MillerKnoll is seeking a Director of Digital Design & Experience to lead the end-to-end digital customer experience across various channels. This role focuses on aligning customer insights with business objectives to enhance brand engagement and ensure a consistent experience across their product lines.

Skills & Requirements

Must-have

  • 10+ years leading enterprise digital functions
  • Product Design and UX experience required
  • End-to-end experience strategy definition
  • Systems level thinking capability
  • Experience with brand differentiation standards

Nice-to-have

  • Advanced degree preferred
  • Champion of experimentation and optimization
  • Strong cross-functional collaboration skills
  • Commitment to sustainability and equity values

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • 10+ years of experience in enterprise digital or CX functions
  • Proven ability to lead end-to-end experience strategies

Work Rights

Not specified

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