Patient Service Representative (psr) - Sykes Clinic (chicago)

Advocate Health

Chicago, IL, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
The role involves efficiently registering patients, verifying billing information, and coordinating appointments in an outpatient center

Job Summary

  • The role involves efficiently registering patients, verifying billing information, and coordinating appointments in an outpatient center.
  • Employees must handle multiple incoming telephone lines, resolve patient questions regarding billing and referrals, and maintain strict confidentiality.
  • Advocate Health offers comprehensive benefits including health insurance, retirement plans, paid time off, and educational assistance programs.

Matching Summary

The role involves efficiently registering patients, verifying billing information, and coordinating appointments in an outpatient center.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, dental, vision, retirement match, and PTO

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One to two years customer service experience
  • Experience handling difficult callers
  • CRT/PC experience in customer service
  • Ability to lift up to 35 pounds

Nice-to-have

  • Working knowledge of eClinicalWorks system
  • Strong communication skills
  • Problem-solving abilities for complex queries
  • Experience with insurance eligibility verification

Key Requirements

  • High school diploma or equivalent required
  • 1-2 years related customer service experience
  • Experience handling difficult customers/patients
  • CRT/PC experience required
  • Physical ability to lift 35 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter