Job Summary

• The Resource Analyst maximizes resource efficiency through the end-to-end resource cycle from schedule creation through precise placement, assuring the right person is at the right place at the right time.
• Responsibilities include analyzing call center trends, coordinating with other departments during outages, and creating reports for capacity planning.
• The role requires collaboration with leaders to maximize core and contingency staff resources by developing effective schedules and identifying/filling gaps.

Matching Summary

Skills & Requirements

Key Requirements

• High School Graduate or GED
• 1 or more years Office experience
• Associates Degree preferred
• Bachelors Degree preferred
• 2 or more years Office experience preferred

Work Rights