Base: $36.30 to $39.93 ph; bonus/equity: not speci...
On-site
Quality assurance standards
Customer interactions evaluation
Rippit (maestroqa) proficiency
Conduct consistent, objective evaluations of Customer Success interactions (calls, emails, chats, tickets, and Zooms) in alignment with QA standards and scoring methodologies
Job Summary
Conduct consistent, objective evaluations of Customer Success interactions (calls, emails, chats, tickets, and Zooms) in alignment with QA standards and scoring methodologies.
Deliver clear, structured, and highly detailed feedback that outlines strengths, opportunities, and actionable next steps to drive performance improvement.
The base wage range for this position based in our New York City Office is targeted at $36.30 to $39.93 per hour.
Matching Summary
Conduct consistent, objective evaluations of Customer Success interactions (calls, emails, chats, tickets, and Zooms) in alignment with QA standards and scoring methodologies.
Salary
Base: $36.30 to $39.93 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Quality Assurance standards
customer interactions evaluation
Rippit (MaestroQA) proficiency
QA KPIs adherence
performance trend identification
feedback delivery
Nice-to-have
analytical and objective approach
empathetic communication style
collaborative team player
continuous improvement mindset
structured environment adaptability
Key Requirements
2+ years experience in customer experience, operations, or quality assurance