This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests
Job Summary
This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests.
Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness.
Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions.
Matching Summary
This role ensures seamless service delivery in the Residential Lobby and throughout the property, assisting residents with daily needs, amenities, and personalized requests.
Skills & Requirements
Must-have
package and mail processing
luggage and transportation assistance
resident information provision
lobby and common area maintenance
handling resident requests professionally
Nice-to-have
anticipating resident needs
preventing service disruptions
warm Southern hospitality
Key Requirements
Previous experience in Residential Services, Guest Services, or luxury hospitality preferred
Excellent communication skills and strong command of English
Flexibility to work varied shifts including weekends and holidays
Comfort using a variety of software and technology tools
Authorization to work in the United States
Work Rights
Authorization to work in the United States required