Junior It Helpdesk Specialist

Avenga

Ukraine
On-site
Excel skills
Zendesk or similar ticketing systems
Google workspace proficiency
Avenga is looking for a Junior IT Helpdesk Specialist to provide first-line technical support to customers, acting as the first point of contact for users

Job Summary

  • Avenga is looking for a Junior IT Helpdesk Specialist to provide first-line technical support to customers, acting as the first point of contact for users.
  • The role involves guiding customers through troubleshooting, escalating unresolved issues, and maintaining accurate records of interactions.
  • Avenga offers an attractive social and benefits package, including professional growth via mentorship, training, health insurance, and family support.

Matching Summary

Avenga is looking for a Junior IT Helpdesk Specialist to provide first-line technical support to customers, acting as the first point of contact for users.

Skills & Requirements

Must-have

  • Excel skills
  • Zendesk or similar ticketing systems
  • Google Workspace proficiency
  • Customer support experience
  • Problem-solving skills
  • Upper-Intermediate English

Nice-to-have

  • Basic technical troubleshooting knowledge
  • SaaS or IT product support experience

Key Requirements

  • Previous customer support experience
  • Upper-Intermediate English level or higher

Work Rights

Not specified

Tailored Resume

Cover Letter