Senior Customer Service Representative With French

Solenis

Bucharest, Romania
Not specified; annual bonus (target based); life i...
Hybrid
Fluent in french and english
Erp systems experience sap jde as400
Advanced issue resolution skills
The role serves as an experienced point of contact for customers, focusing on advanced issue resolution and team mentorship

Job Summary

  • The role serves as an experienced point of contact for customers, focusing on advanced issue resolution and team mentorship.
  • Candidates will collaborate with sales teams to identify customer needs, handle escalated complaints, and optimize account potential.
  • The position offers a hybrid working schedule at a LEED Platinum certified office in Bucharest, Romania.

Matching Summary

The role serves as an experienced point of contact for customers, focusing on advanced issue resolution and team mentorship.

Salary

Not specified; Annual Bonus (Target based); Life Insurance, Private Medical Care, Holiday Allowance, Christmas and Easter Bonus, Extra vacation days

Skills & Requirements

Must-have

  • Fluent in French and English
  • ERP systems experience SAP JDE AS400
  • Advanced issue resolution skills
  • Conflict handling experience
  • MS Word Excel proficiency

Nice-to-have

  • Mentorship and training capabilities
  • Process improvement suggestions
  • Proactive customer relationship building
  • Upselling opportunities identification

Key Requirements

  • Minimum 1 year Customer Service experience
  • Fluency in French and English required
  • Intermediate computer and keyboarding skills

Work Rights

Not specified

Tailored Resume

Cover Letter