It Engineer

Fireworksai

San Mateo, CA, United States
On-site
Technical support requests
Identify automation opportunities
Resolve it issues quickly
Fireworks AI is seeking an IT Engineer with a strong passion for AI to provide technical support, identify automation opportunities, and enhance employee satisfaction. The ideal candidate should have significant experience in IT systems within a startup environment and possess strong technical skills and a customer-oriented mindset

Job Summary

  • Handle technical support requests and drive employee satisfaction by resolving issues quickly and effectively.
  • Play a key part in identifying automation opportunities, addressing IT issues and inquiries, and collaborating with department heads.
  • Proactively explore and implement process improvements, including opportunities for automation using AI tools.

Matching Summary

Match Score: 85

Fireworks AI is seeking an IT Engineer with a strong passion for AI to provide technical support, identify automation opportunities, and enhance employee satisfaction. The ideal candidate should have significant experience in IT systems within a startup environment and possess strong technical skills and a customer-oriented mindset.

Skills & Requirements

Must-have

  • Technical support requests
  • Identify automation opportunities
  • Resolve IT issues quickly
  • User-facing environment
  • AI tools for automation

Nice-to-have

  • Collaborative team of builders
  • Fast-paced startup environment
  • Learning something new daily
  • Customer empathy
  • Proactive problem solving

Key Requirements

  • 5+ years startup IT systems experience
  • 3+ years Power User IAM experience
  • 3+ years Google Workspace/Microsoft Entra experience
  • 3+ years client-side engineering tools experience
  • Basic scripting experience
  • Strong passion for AI field

Work Rights

Not specified

Tailored Resume

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