Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed onsite/hybrid based on senior management level)
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance and ensure the application of ITIL best practices. The role requires extensive experience in IT operations, compliance, and strong leadership skills to drive continuous improvement and modernization initiatives

Job Summary

  • The role involves owning and governing the ITSM practice design aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and enforcing documentation requirements for compliance.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to oversee ITSM governance and ensure the application of ITIL best practices. The role requires extensive experience in IT operations, compliance, and strong leadership skills to drive continuous improvement and modernization initiatives.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident and Change Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnership with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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