Customer Service Representative, Physical Therapy

Olympicmedical

Unknown, Washington, USA
Base: $21.33 - $29.45; benefits: shift differentia...
Excellent customer service
Epic emr utilization
Scheduling patient appointments
The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR

Job Summary

  • The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR.
  • This position may also interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation.
  • You’ll receive a competitive salary, excellent benefits, relocation assistance plus an amazing PNW lifestyle – a perfect combination!

Matching Summary

The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR.

Salary

Base: $21.33 - $29.45; Benefits: Shift Differentials/Premiums apply; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Excellent customer service
  • Epic EMR utilization
  • Scheduling patient appointments
  • Confirming provider order accuracy
  • Generating EMR referrals
  • Administrative support for manager

Nice-to-have

  • Office management training
  • Knowledge of medical terminology
  • Knowledge of respiratory therapy terminology
  • PNW lifestyle

Key Requirements

  • High school diploma or equivalent
  • Two years related experience
  • Healthcare setting experience
  • Electronic medical record experience strongly desired

Work Rights

Not specified

Tailored Resume

Cover Letter