Customer Service Representative - Collision

Gerber Collision & Glass

Not specified, USA
$15.50-$22 / hour; bonus opportunities tied to ind...
Exceptional customer experience
Manage customer relationships
Administrative support
The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, retrieving insurance assignments, obtaining repair authorization, preparing repair order packets, and managing communication records.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, medical insurance effective Day 1, a 401(k) with company match, and continuing education opportunities.

Matching Summary

The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Salary

$15.50-$22 / Hour; Bonus opportunities tied to individual or business initiatives; Medical, Dental, Vision, 401(k) with match, PTO, Paid Parental Leave, Paid Holidays, Life Insurance, Short-Term Disability

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Administrative support
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Obtain repair authorization

Nice-to-have

  • Work well under pressure
  • Strong sales drive
  • Positive team environment
  • Growth opportunities

Key Requirements

  • High School Diploma or GED
  • 1 year administrative assistant experience
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter