Workforce Scheduler

WesternUnion

Vilnius, Lithuania
Base: 2,125 – 3,116 eur gross monthly; bonus/equit...
Hybrid
Workforce management optimization
Call volume forecasting
Staff scheduling and modeling
You will be part of the Global Workforce Management team responsible for forecasting, capacity planning, scheduling, and monitoring performance to deliver great customer experience and achieve organizational goals

Job Summary

  • You will be part of the Global Workforce Management team responsible for forecasting, capacity planning, scheduling, and monitoring performance to deliver great customer experience and achieve organizational goals.
  • Western Union offers benefits including private health insurance options, life and accident insurance, additional days off, fitness facilities, volunteering activities, and referral programs.
  • The company fosters an inclusive culture that celebrates unique backgrounds and perspectives while providing accommodations during the recruitment process in compliance with applicable laws.

Matching Summary

You will be part of the Global Workforce Management team responsible for forecasting, capacity planning, scheduling, and monitoring performance to deliver great customer experience and achieve organizational goals.

Salary

Base: 2,125 – 3,116 EUR gross monthly; Bonus/Equity: Short-term and long-term incentives included; Benefits: Multiple health insurance options, accident and life insurance, development platforms

Skills & Requirements

Must-have

  • Workforce management optimization
  • Call volume forecasting
  • Staff scheduling and modeling
  • MS Excel proficiency
  • Real-time staffing adjustments
  • In-person office collaboration

Nice-to-have

  • Strong analytical skills
  • Excellent communication skills
  • Multi-tasking ability
  • Experience in call center operations
  • Inclusive and diverse culture

Key Requirements

  • Experience in call center or operations preferred
  • Strong analytical and communication skills
  • Excellent MS Office skills especially Excel
  • Ability to work with minimum supervision

Work Rights

Not specified

Tailored Resume

Cover Letter