Customer Service Manager Anz

Johnson & Johnson

North Ryde, New South Wales, Australia
Base: competitive salary pyckage; bonus/equity: no...
Customer service order to cash process
Data and analytics expertise
People management experience
Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through innovative healthcare solutions

Job Summary

  • Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through innovative healthcare solutions.
  • The Customer Service Manager will lead the ANZ Customer Service team by driving operational excellence, managing resources, and improving customer experience through strategic initiatives and data-driven decisions.
  • The company offers a competitive remuneration package, continuous training, award-winning leadership development programs, and inclusive, flexible working arrangements.

Matching Summary

Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through innovative healthcare solutions.

Salary

Base: Competitive salary package; Bonus/Equity: Not specified; Benefits: Award-winning benefits including parental leave, volunteer leave, wellbeing day, and wellness reimbursement

Skills & Requirements

Must-have

  • Customer Service Order to Cash Process
  • Data and Analytics Expertise
  • People Management Experience
  • SAP ERP System Experience
  • Customer Service Systems and Processes
  • Change Management Leadership

Nice-to-have

  • Cross Functional Partnership
  • Stakeholder Engagement Skills
  • Continuous Improvement Initiatives
  • Customer Experience Focus
  • Collaborative Culture Development
  • Operational Best Practices Knowledge

Key Requirements

  • 5+ years customer service leadership
  • Experience with SAP ERP System
  • Experience with CRM tools
  • Strong analytical and communication skills
  • Knowledge of compliance standards relevant to Innovative Medicine

Work Rights

Not specified

Tailored Resume

Cover Letter