Support Specialist

Revyse

Remote
Remote
Software support in fast-paced environment
Ticket triage and queue management
Technical documentation creation
Revyse helps multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk using an AI-powered platform

Job Summary

  • Revyse helps multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk using an AI-powered platform.
  • The Support Specialist will serve as the first line of defense for inbound support tickets, ensuring efficient ticket management and customer satisfaction.
  • The company offers a collaborative remote-forward work environment with a passionate team and values transparency, trust, and over-communication.

Matching Summary

Revyse helps multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk using an AI-powered platform.

Skills & Requirements

Must-have

  • Software support in fast-paced environment
  • Ticket triage and queue management
  • Technical documentation creation
  • Helpdesk and project management tools
  • Strong organizational skills
  • Attention to detail and accuracy

Nice-to-have

  • Multifamily domain knowledge
  • Entrepreneurial generalist mindset
  • Excellent written and verbal communication
  • Collaborative remote work environment
  • Ability to manage multiple projects

Key Requirements

  • 2+ years experience preferred
  • Experience in software support or customer service
  • Experience with helpdesk systems like Zendesk
  • Strong problem-solving skills
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter