Customer Success Manager

Elsevier

Ohio, US
Base: $56,600 - $119,200; bonus/equity: $87,000 - ...
Customer success post-sale relationship
Drive adoption and engagement
Develop success plans
The Customer Success Manager (CSM) is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio

Job Summary

  • The Customer Success Manager (CSM) is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio.
  • Partner with Account Managers and cross‑functional teams to deliver seamless experiences and ensure customers achieve their strategic objectives.
  • We offer an appealing working prospect for our people with numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals.

Matching Summary

The Customer Success Manager (CSM) is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio.

Salary

Base: $56,600 - $119,200; Bonus/Equity: $87,000 - $183,400 (Total Target Cash); Benefits: Comprehensive health, retirement, wellness programs

Skills & Requirements

Must-have

  • Customer Success post-sale relationship
  • drive adoption and engagement
  • develop success plans
  • monitor customer health
  • deliver business reviews
  • partner with Account Managers

Nice-to-have

  • trusted strategic partner
  • shape meaningful customer outcomes
  • advocate for user needs
  • contribute to customer advocacy

Key Requirements

  • Proven experience in Customer Success or Account Management
  • Understanding of subscription lifecycle
  • Excellent communication and engagement skills
  • Analytical and data-driven
  • Highly organized and proactive

Work Rights

Not specified

Tailored Resume

Cover Letter