Customer Service

352

Not specified
Fluent in english business language
Experience in order management
Experience in complaint management
The Customer Service II position at 352 involves managing orders, handling customer complaints, and providing sales support, primarily through effective communication with customers and internal teams. The ideal candidate should have up to two years of customer service experience, strong communication skills, and the ability to manage complaints and orders efficiently

Job Summary

  • The role involves processing all orders efficiently and accurately while ensuring the order-to-payment process is fulfilled.
  • Candidates will handle customer complaints on time and collaborate with other functions to resolve issues effectively.
  • The position requires acting as a key reference for sales teams to ensure complete visibility of customer issues.

Matching Summary

Match Score: 75

The Customer Service II position at 352 involves managing orders, handling customer complaints, and providing sales support, primarily through effective communication with customers and internal teams. The ideal candidate should have up to two years of customer service experience, strong communication skills, and the ability to manage complaints and orders efficiently.

Skills & Requirements

Must-have

  • Fluent in English business language
  • Experience in order management
  • Experience in complaint management
  • Strong written and verbal communication skills
  • Ability to work in dynamic team environment

Nice-to-have

  • SAP ERP system knowledge preferred
  • Gmail and Google Docs experience
  • Fluency in Mandarin or Malay languages
  • Flexible with holiday calendar coverage
  • Positive communication during change processes

Key Requirements

  • Up to 2 years prior Customer Service Experience
  • University degree preferred
  • Fluency in English required
  • Computer skills including Microsoft Word/Excel

Work Rights

Not specified

Tailored Resume

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