Customer Service Representative/bdc Administrator

DCH Chrysler Jeep Dodge of Temecula Inc

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inquiries via phone, email, text
Schedule and confirm appointments
Maintain accurate customer records
You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments

Job Summary

  • You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • This role is critical to our dealership’s success.
  • We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inquiries via phone, email, text
  • Schedule and confirm appointments
  • Maintain accurate customer records
  • Deliver exceptional customer service
  • Work with CRM systems

Nice-to-have

  • Enjoy helping people
  • Thrive in fast-paced environment
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Professional, friendly, and positive attitude
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter