Customer Success Consultant

Case Law Reporter

Bachelor's degree with legal qualification
Understanding of sea's legal market
Strong analytical thinking skills
This role drives customer success by mapping customer journeys, addressing pain points, and building programs to increase usage

Job Summary

  • This role drives customer success by mapping customer journeys, addressing pain points, and building programs to increase usage.
  • The position requires leading a cross-functional team including Sales, Product, and Marketing to deliver customer-focused servicing.
  • Success is measured by key metrics such as NPS, AED, net POS growth, customer retention, and account growth.

Matching Summary

This role drives customer success by mapping customer journeys, addressing pain points, and building programs to increase usage.

Skills & Requirements

Must-have

  • Bachelor's Degree with legal qualification
  • Understanding of SEA's legal market
  • Strong analytical thinking skills
  • Excellent communication and influencing skills
  • Experience in customer engagement

Nice-to-have

  • Passion for commercial processes
  • Ability to collaborate internally
  • Strategic relationship development
  • Market intelligence gathering

Key Requirements

  • Bachelor's Degree with legal qualification
  • Understanding of SEA's legal market
  • Independent ownership of work streams

Work Rights

Not specified

Tailored Resume

Cover Letter