Job 19016

Amplifon

Casalecchio di Reno, Italy
Not specified (assumed full-time, onsite based on location)
Previous customer assistance experience
Crm system usage proficiency
Front office management skills
Amplifon is seeking a Customer Relations Manager for its Casalecchio di Reno location, offering a full-time, initially fixed-term contract. The role involves supporting clients in their journey to rediscover sound and ensuring high satisfaction levels while aligning client needs with store objectives

Job Summary

  • The role involves supporting clients in rediscovering the emotions of sound while ensuring high satisfaction levels.
  • Responsibilities include managing front-office activities such as client reception, database updates, and post-sales service execution.
  • Candidates will also handle back-office administration including CRM updates, fiscal procedures, and inventory management.

Matching Summary

Match Score: 85

Amplifon is seeking a Customer Relations Manager for its Casalecchio di Reno location, offering a full-time, initially fixed-term contract. The role involves supporting clients in their journey to rediscover sound and ensuring high satisfaction levels while aligning client needs with store objectives.

Skills & Requirements

Must-have

  • Previous customer assistance experience
  • CRM system usage proficiency
  • Front office management skills
  • Database management capabilities
  • Appointment scheduling expertise

Nice-to-have

  • Strong empathy and communication skills
  • Proactive mindset with initiative
  • Team collaboration spirit
  • Multitasking and prioritization abilities
  • Retail sales orientation

Key Requirements

  • Experience in customer care or sales roles
  • Proficiency with computer software packages
  • Knowledge of CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter