The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Digital Fraud.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Digital fraud trends identification
Strong problem-solving capability
Commitment to confidentiality and privacy
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Emotional resilience
Passion to inspire customer confidence
Key Requirements
12-month max term contract
Must be based in Sydney
Requires in office attendance for first 12 weeks
Preferred experience in Financial Services Industry