Customer Success Specialist

Shell Energy UK

Manila, Philippines
Competitive starting salary; annual performance re...
Fully remote
Bachelor's degree in business
C1 english language proficiency
Previous customer service experience
This role supports the Order to Delivery Journey by providing high-quality frontline customer service across phone, email, chat, and social media channels

Job Summary

  • This role supports the Order to Delivery Journey by providing high-quality frontline customer service across phone, email, chat, and social media channels.
  • The specialist manages loyalty programs, resolves complaints, handles logistics inquiries, and ensures data integrity within agreed SLAs.
  • Employees benefit from flexible working hours, competitive salaries, paid parental leave, and access to extensive training and development programs.

Matching Summary

Match Score: 85

This role supports the Order to Delivery Journey by providing high-quality frontline customer service across phone, email, chat, and social media channels.

Salary

Competitive starting salary; Annual performance related increase; Not specified

Skills & Requirements

Must-have

  • Bachelor's degree in Business
  • C1 English language proficiency
  • Previous customer service experience
  • Microsoft Office skills
  • Social media platform experience

Nice-to-have

  • Resilience with challenging customers
  • Continuous improvement mindset
  • Willingness to be coached
  • Brand ambassador capabilities
  • Interchangeable communication skills

Key Requirements

  • Bachelor's degree required
  • C1 English proficiency level
  • B2 English proficiency level
  • Prior customer service experience
  • Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter