Customer Operations & Execution Manager- Digital, Robotics, And Enabling Technologies

Johnson & Johnson

Palm Beach Gardens, Florida, United States of America
Base: $102,000.00 - $177,100.00; bonus/equity: eli...
Fully remote
Customer operations & execution manager
Digital, robotics, and enabling technologies
Order entry through deployment and revenue recognition
This critical role is responsible for leading a team that manages the entire DePuy Synthes Orthopaedics order journey—from order entry through deployment and revenue recognition—while driving customer satisfaction across our Digital, Robotics, and Enabling Technologies business

Job Summary

  • This critical role is responsible for leading a team that manages the entire DePuy Synthes Orthopaedics order journey—from order entry through deployment and revenue recognition—while driving customer satisfaction across our Digital, Robotics, and Enabling Technologies business.
  • The leader will guide complex contract execution, coordinate logistics and product flows, and collaborate cross-functionally to ensure seamless operations throughout the year and during high-impact periods such as quarter-close and year-end.
  • The anticipated base pay range for this position is $102,000.00 - $177,100.00, with eligibility for long-term incentive programs and comprehensive time off benefits.

Matching Summary

This critical role is responsible for leading a team that manages the entire DePuy Synthes Orthopaedics order journey—from order entry through deployment and revenue recognition—while driving customer satisfaction across our Digital, Robotics, and Enabling Technologies business.

Salary

Base: $102,000.00 - $177,100.00; Bonus/Equity: Eligible for long-term incentive program; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • Customer Operations & Execution Manager
  • Digital, Robotics, and Enabling Technologies
  • Order entry through deployment and revenue recognition
  • Lead a team of professionals
  • SAP/CRM systems and product and process flows
  • Cross-functional collaboration
  • Process optimization and improvement

Nice-to-have

  • Customer satisfaction across business
  • Lead through change
  • Strategic approach and relationships
  • Data integrity and sustainable models
  • Customer-centric mindset

Key Requirements

  • Minimum of 5 years in a leadership role
  • Bachelor's degree in Business, Supply Chain Management, Engineering, or related fields
  • Demonstrated advanced understanding of the End-to-End Supply Chain process
  • Proven experience in leading organizational and team transformation initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter