Level I Representative

North Carolina Department of Health and Human Services

Martin County, NC, US
Base: $39,244 - $68,679; bonus/equity: not specifi...
Onsite
High school diploma or ged
Two years of related administrative experience
Accurate information provision to callers
The North Carolina Department of Health and Human Services is seeking a Level I Representative to work in a fast-paced call center environment. The role involves providing information and support regarding child support services, requiring strong customer service skills and data entry experience

Job Summary

  • The position is located within the Compliance and Support unit at the Customer Support Call Center in Martin County, NC.
  • Primary responsibilities include providing accurate case information, updating demographic data in the ACTS system, and explaining service timelines to callers.
  • The State of North Carolina offers comprehensive benefits including health insurance, retirement plans, and paid parental leave.

Matching Summary

Match Score: 85

The North Carolina Department of Health and Human Services is seeking a Level I Representative to work in a fast-paced call center environment. The role involves providing information and support regarding child support services, requiring strong customer service skills and data entry experience.

Salary

Base: $39,244 - $68,679; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, NCFlex, paid leave

Skills & Requirements

Must-have

  • High school diploma or GED
  • Two years of related administrative experience
  • Accurate information provision to callers

Nice-to-have

  • Experience working in a call center setting
  • Customer service skills in office or medical setting
  • Data entry experience

Key Requirements

  • High school diploma or GED required
  • Two years of related administrative experience
  • Subject to criminal background check

Work Rights

Not specified

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