ALOHAS is seeking a Customer Care Operations & AI Lead to enhance their customer service through technology and human expertise in a remote-first environment. The ideal candidate will possess strong leadership and technical skills, particularly in Gorgias and Shopify, while promoting a culture of sustainability and innovation
Job Summary
Architect the future of customer service with a polarized operation where technology and humanity excel.
Lead, mentor, and coach a team of 9 remote agents, evolving them into high-value specialists for VIP customers.
Benefits include a culture of freedom, responsibility, trust, flexible working hours, 100% remote work, and mental health support.
Matching Summary
Match Score: 85
ALOHAS is seeking a Customer Care Operations & AI Lead to enhance their customer service through technology and human expertise in a remote-first environment. The ideal candidate will possess strong leadership and technical skills, particularly in Gorgias and Shopify, while promoting a culture of sustainability and innovation.