Senior Customer Service Representative (french)

bp

Hungary
Hybrid
Fluent in english and french
First and second-line support
Handle customer expectations
The Senior Customer Service Representative provides first and second-line support for telephone and written inquiries from external Key Customers, internal participants, and other consumers in line with agreed service levels

Job Summary

  • The Senior Customer Service Representative provides first and second-line support for telephone and written inquiries from external Key Customers, internal participants, and other consumers in line with agreed service levels.
  • This role ensures queries are resolved promptly, accurately, and with the highest level of customer satisfaction, acting as the first point of contact for key customer inquiries.
  • bp provides a caring, supportive environment with opportunities to build new skills, challenge yourself, and grow a long-term career, along with benefits like bonus opportunities, life & health insurance, and flexible working schedules.

Matching Summary

The Senior Customer Service Representative provides first and second-line support for telephone and written inquiries from external Key Customers, internal participants, and other consumers in line with agreed service levels.

Skills & Requirements

Must-have

  • Fluent in English and French
  • First and second-line support
  • Handle customer expectations
  • SAP and/or CRM systems experience
  • Customer Service Delivery Excellence

Nice-to-have

  • Business process improvement
  • Commercial Acumen
  • Resilience
  • Sustainability awareness and action
  • Understanding Emotions

Key Requirements

  • Fluent in English and French (reading, writing, and speaking)
  • Proficiency in MS Office
  • Experience with SAP and/or CRM systems (Siebel or Salesforce) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter