Core Agent

Four Seasons Hotels Ltd

Costa Rica, Costa Rica
Base: competitive salary + wages; bonus/equity: no...
Operate telephone switchboard
Manage guest interactions professionally
Use golden guest profile system
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • As a Communication Agent, you will efficiently manage calls, messages, and guest requests while adhering to brand standards and providing personalized service.
  • The position offers competitive salary, comprehensive benefits, excellent training, and complimentary accommodation and meals at Four Seasons properties.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including complimentary accommodation and meals

Skills & Requirements

Must-have

  • Operate telephone switchboard
  • Manage guest interactions professionally
  • Use Golden guest profile system
  • Handle call-related functions
  • Provide general information support
  • Respond to hotel emergencies

Nice-to-have

  • Proficiency in Spanish
  • Strong interpersonal skills
  • Customer service orientation
  • Ability to work varying shifts
  • Team-oriented culture

Key Requirements

  • Proficiency in English
  • Experience in Reservations or Front Office
  • High School Diploma
  • Basic computer skills
  • Experience in high-volume call center

Work Rights

Not specified

Tailored Resume

Cover Letter