Manager Of Strategic Customer Success

Ashby

Remote, US
Competitive compensation; stock options with 10-ye...
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Enterprise customer lifecycle management
Saas team leadership and coaching
Cross-functional product collaboration
** Ashby is seeking a Manager of Strategic Customer Success to lead a team of Customer Success Managers (CSMs) focused on enterprise clients, driving engagement and optimizing customer journeys. The ideal candidate will have a strong background in SaaS customer success, team leadership, and cross-functional collaboration, while enjoying benefits such as unlimited PTO and competitive compensation. **

Job Summary

  • The role involves leading a tenured team of CSMs who serve as the primary point of contact for Ashby's largest and most complex customers.
  • You will be responsible for upleveling team performance through 1:1 coaching, skill development, and operational rigor while driving process optimization.
  • Ashby offers competitive compensation, unlimited PTO, twelve weeks of fully paid family leave, and a $100/month education budget.

Matching Summary

Match Score: 75

** Ashby is seeking a Manager of Strategic Customer Success to lead a team of Customer Success Managers (CSMs) focused on enterprise clients, driving engagement and optimizing customer journeys. The ideal candidate will have a strong background in SaaS customer success, team leadership, and cross-functional collaboration, while enjoying benefits such as unlimited PTO and competitive compensation. **

Salary

Competitive compensation; Stock options with 10-year exercise window; Not specified

Skills & Requirements

Must-have

  • Enterprise customer lifecycle management
  • SaaS team leadership and coaching
  • Cross-functional product collaboration
  • Data-driven decision making
  • Process optimization for scaling

Nice-to-have

  • Deep empathy and accountability culture
  • Structured problem-solving orientation
  • Experience with complex configurable products
  • Ability to distill complex concepts simply
  • Advocacy for team resourcing and growth

Key Requirements

  • Experience leading Customer Success Managers in a SaaS environment
  • Proven track record working with enterprise customers
  • History of improving onboarding, adoption, and retention
  • Strong background in scaling processes for growing businesses

Work Rights

Not specified

Tailored Resume

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