Strong understanding of residential and business telco services
Aussie Broadband is seeking an Order Support Team Leader to manage and support a high-performing team focused on activation and technical support for residential and business telco services. The role requires strong leadership skills, a background in customer service, and a commitment to continuous improvement, all while promoting a customer-focused culture
Job Summary
The Team Leader is responsible for leading a high-performing team delivering activation and technical support across residential and business telco services.
The role requires overseeing operational delivery, coaching staff, and managing second-level escalations to ensure customer needs and SLAs are consistently met.
Benefits include 26 weeks paid parental leave, discounted internet and mobile services, and access to the Fitness Passport.
Matching Summary
Match Score: 85
Aussie Broadband is seeking an Order Support Team Leader to manage and support a high-performing team focused on activation and technical support for residential and business telco services. The role requires strong leadership skills, a background in customer service, and a commitment to continuous improvement, all while promoting a customer-focused culture.
Skills & Requirements
Must-have
3+ years customer service experience
Proven people leadership and coaching skills
Strong understanding of residential and business telco services
Experience with SLA and KPI management
Ability to manage complex technical escalations
Nice-to-have
Continuous improvement mindset
Adaptable leader supporting change
Strong stakeholder engagement skills
Inclusion and diversity advocacy
Technical problem-solving abilities
Key Requirements
3+ years experience in customer service roles
Demonstrated people leadership and operational delivery