Customer Service Specialist, Horeca

Mondelez International

Cairo, Egypt
Customer data analysis
Order fulfillment reporting
Cross-functional collaboration
You will improve value and service to your customers and improve supply chain efficiency

Job Summary

  • You will improve value and service to your customers and improve supply chain efficiency.
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
  • Lead the organization through customer supply chain efficiencies, reducing cost and improving service levels through customer collaboration and logistics strategies.

Matching Summary

You will improve value and service to your customers and improve supply chain efficiency.

Skills & Requirements

Must-have

  • Customer data analysis
  • Order fulfillment reporting
  • Cross-functional collaboration
  • Customer service targets
  • Supply chain efficiency

Nice-to-have

  • Proactive thinking
  • Team player
  • Flexibility
  • Commercial acumen
  • Influencing skills

Key Requirements

  • Experience in CS&L
  • SAP knowledge
  • MS Office expertise
  • Degree in Industrial Engineering or Supply Chain Management
  • Fluency in English & Arabic

Work Rights

Not specified

Tailored Resume

Cover Letter