Collision Shop Csr

Gerber Collision & Glass

Unknown Location, US
$15 - $22 / hour; bonus opportunities tied to indi...
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Exceptional customer experience
Manage customer and insurance relationships
Administrative support for repair facility
** Gerber Collision & Glass is seeking a Collision Shop Customer Service Representative (CSR) to enhance customer experiences and manage administrative tasks within its repair facilities. The role emphasizes strong customer service, multitasking abilities, and familiarity with the auto body environment. **

Job Summary

  • The CSR is responsible for providing an exceptional customer experience, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.
  • Key responsibilities include scheduling appointments, retrieving insurance assignments, preparing repair orders, recording communication, and managing car rental information.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, holidays, medical insurance, 401(k) with match, and continuing education opportunities.

Matching Summary

Match Score: 75

** Gerber Collision & Glass is seeking a Collision Shop Customer Service Representative (CSR) to enhance customer experiences and manage administrative tasks within its repair facilities. The role emphasizes strong customer service, multitasking abilities, and familiarity with the auto body environment. **

Salary

$15 - $22 / Hour; Bonus opportunities tied to individual or business initiatives; Not specified

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer and insurance relationships
  • Administrative support for repair facility
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Obtain repair authorization
  • Record communication using CCC One

Nice-to-have

  • Fast-paced environment multitasking
  • Strong attention to detail
  • Good oral and written communication
  • Strong sales drive

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • Preferred 1 year in auto body environment
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter