Service Desk Analyst

NTT DATA

Hybrid
First point of contact for clients
Incident and service request handling
Standard operating procedures application
NTT DATA is seeking a Service Desk Analyst to serve as the first point of contact for clients and vendors, responsible for managing service requests and incidents. The ideal candidate should possess a strong background in IT, excellent communication skills, and the ability to work in a hybrid environment

Job Summary

  • The role serves as the first point of contact for clients and vendors, responsible for logging, validating, and diagnosing requests across a full range of products.
  • Candidates must demonstrate sound judgment to escalate issues appropriately while maintaining professional service quality and client satisfaction.
  • NTT DATA is a global leader in technology services committed to accelerating client success through responsible innovation and diversity.

Matching Summary

Match Score: 85

NTT DATA is seeking a Service Desk Analyst to serve as the first point of contact for clients and vendors, responsible for managing service requests and incidents. The ideal candidate should possess a strong background in IT, excellent communication skills, and the ability to work in a hybrid environment.

Skills & Requirements

Must-have

  • First point of contact for clients
  • Incident and service request handling
  • Standard operating procedures application
  • Ticket resolution and escalation
  • 24x7 shift structure availability

Nice-to-have

  • Ambitious self-starter with IT passion
  • Excellent verbal and written communication
  • Team player with attention to detail
  • Client focused service attitude
  • Methodical approach to ticket resolution

Key Requirements

  • 13 years of education minimum
  • Technical Diploma or graduate degree
  • ITIL v4 foundation certification preferred
  • Demonstrable call center experience
  • Knowledge of network technologies (WAN, LAN)

Work Rights

Not specified

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