Manager, Customer Care Quality

Saia

Not specified; not specified; competitive compensa...
Supervises customer service operations
Tracks key customer service metrics
Handles complex customer complaints
The position manages customer service operations within a geographic region ensuring high levels of customer satisfaction across multiple locations

Job Summary

  • The position manages customer service operations within a geographic region ensuring high levels of customer satisfaction across multiple locations.
  • Responsibilities include supervising representatives, tracking metrics like call resolution time, and handling escalated issues that cannot be resolved at the representative level.
  • Saia offers competitive compensation, great benefits, and a positive culture driven by core values like safety and a customer-first approach.

Matching Summary

The position manages customer service operations within a geographic region ensuring high levels of customer satisfaction across multiple locations.

Salary

Not specified; Not specified; Competitive compensation and great benefits

Skills & Requirements

Must-have

  • Supervises customer service operations
  • Tracks key customer service metrics
  • Handles complex customer complaints
  • Collaborates with sales and operations

Nice-to-have

  • Willingness to travel 25% or more
  • Commitment to dignity and respect
  • Positive culture driven by core values

Key Requirements

  • Bachelor's degree in business or related area
  • 5+ years of customer service experience
  • Prior management experience
  • Willingness to travel 25% or more

Work Rights

Not specified

Tailored Resume

Cover Letter