Analyst 1, Merchant Care

Checkout

Singapore, Singapore
Hybrid
Provide exceptional customer experience
Troubleshoot and resolve merchant payment issues
Collaborate with internal teams
The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services

Job Summary

  • The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services.
  • Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss.
  • We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Matching Summary

The Merchant Care Analyst will be responsible for providing exceptional service to merchants by addressing inquiries, resolving issues, and ensuring a smooth experience with our products and services.

Skills & Requirements

Must-have

  • Provide exceptional customer experience
  • Troubleshoot and resolve merchant payment issues
  • Collaborate with internal teams
  • Fluent in Mandarin and English
  • Work hours 11:00 AM to 8:00 PM

Nice-to-have

  • Customer-first mindset
  • Fast-paced environment
  • Continuous enhancement of service delivery
  • Hybrid working model

Key Requirements

  • 2+ years of experience in support or operations
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to handle multiple priorities
  • Proficiency in customer service software

Work Rights

Not specified

Tailored Resume

Cover Letter