High-End Timepieces: Customer Service Advisor Senior Executive
RECRUIT EXPRESS PTE LTD
Singapore, Singapore
5 years supervisory experience
Luxury client relationship management
Repair order documentation and invoicing
The role oversees the Customer Service Advisor team to ensure smooth daily front-of-office operations including reception, invoicing, and payment collection
Job Summary
The role oversees the Customer Service Advisor team to ensure smooth daily front-of-office operations including reception, invoicing, and payment collection.
Candidates must possess exceptional communication skills tailored to Ultra High Net Worth clients to deliver personalized and discreet premium experiences.
The position requires interpreting technical diagnostic reports and collaborating with watchmakers to meet customer repair requests while managing expectations on timelines and costs.
Matching Summary
The role oversees the Customer Service Advisor team to ensure smooth daily front-of-office operations including reception, invoicing, and payment collection.
Skills & Requirements
Must-have
5 years supervisory experience
Luxury client relationship management
Repair order documentation and invoicing
Cash settlement and reconciliation
Team mentoring and performance guidance
Nice-to-have
Knowledge of Swiss watchmaking standards
Familiarity with CRM and ERP systems
Understanding of watch complications and movements
Experience with authorized service centers
Ability to handle high-volume operations
Key Requirements
Recognised Diploma or Higher NITEC in Service Management
5 years experience in luxury service advisory or retail
At least 5 consecutive years in a supervisory role
Proven experience handling VIP clientele
Computer literacy with Microsoft Office and ERP systems