As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact employee well-being and daily work life
Job Summary
As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact employee well-being and daily work life.
This professional manages essential service providers, controls budgets, and ensures quality and hospitality standards are maintained at all times.
Your work involves supporting the organization of internal events, managing the financial flow of payments, monitoring KPIs and SLAs, reporting user satisfaction levels, and tracking sustainability programs.
Matching Summary
As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact employee well-being and daily work life.
Skills & Requirements
Must-have
Manage service providers
Control budgets
Ensure quality standards
Coordinate cleaning and waste management
Monitor KPIs and SLAs
Nice-to-have
Support internal events
Track sustainability programs
Enhance user experience
Maintain high hospitality standards
Key Requirements
University degree in Administration, Hospitality, Facilities Management or related areas
Experience in operational services management or corporate hospitality
Advanced or fluent English
Intermediate Office Suite with Excel focus
Knowledge of customer service and hospitality methodologies