The role involves leading on-call response for high-severity incidents in a follow-the-sun model to keep stores open and customers happy
Job Summary
The role involves leading on-call response for high-severity incidents in a follow-the-sun model to keep stores open and customers happy.
Engineers are expected to own deep-dive investigations, identify systemic failure patterns, and partner with development teams to implement lasting fixes.
The position offers opportunities for mentorship, career growth, and shaping operational processes within a diverse and inclusive AWS team.
Matching Summary
The role involves leading on-call response for high-severity incidents in a follow-the-sun model to keep stores open and customers happy.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Lead oncall response for complex incidents
Drive deep dive investigations end-to-end
Manage rotational shift coverage globally
Partner with Dev teams for fixes
Own SOP development and knowledge base
Nice-to-have
Mentor SE1s and SE2s effectively
Lead team-level operational reviews
Foster inclusive team culture
Drive zero-touch resolution initiatives
Key Requirements
Experience leading technical operations
Ability to work rotating shifts including nights and weekends
Strong background in incident triage and resolution