Workforce Management Technical Analyst

AltaMed

Base: $68,640.00 - $85,800.00 annually; bonus/equi...
Contact center customer service metrics
Workforce management experience
Project management experience

Salary

Base: $68,640.00 - $85,800.00 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision insurance, 403(b) Retirement savings plans, Flexible Spending Accounts, Paid Time Off & Holidays, Tuition Reimbursement Program

Skills & Requirements

Must-have

  • Contact Center Customer Service metrics
  • Workforce Management experience
  • Project Management experience
  • Omnichannel strategies
  • Operational efficiency
  • Workforce Management software

Nice-to-have

  • Leadership experience
  • Analytics background
  • Technical support skills
  • System configuration experience

Key Requirements

  • BS or BA degree
  • Minimum of 2 years of relevant experience
  • Workforce Management software experience preferred
  • Project Management experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter