Customer Service Representative – Faults & Emergencies Open Day

iberdrolaenergiaespana.es

Glasgow, , UK
Base: £27,498 py (pro rata for pyrt-time); bonus/e...
Hybrid (full-time or part-time options available)
Handling inbound and outbound calls
Excellent pc skills
Calm under pressure
Iberdrola is seeking Customer Service Representatives for their Faults & Emergencies team in Glasgow, offering a unique opportunity for individuals who excel in high-pressure situations. The role involves assisting customers during faults and emergencies, with a focus on calm and effective communication

Job Summary

  • This role supports customers during faults and emergency situations by providing reassurance, quick thinking and professionalism.
  • Full-time roles offer a 4-day working week with a 10-week rotating shift pattern, providing more time off than traditional shifts.
  • Applicants can meet the team, experience the environment, and complete same-day assessments at the recruitment open day.

Matching Summary

Match Score: 85

Iberdrola is seeking Customer Service Representatives for their Faults & Emergencies team in Glasgow, offering a unique opportunity for individuals who excel in high-pressure situations. The role involves assisting customers during faults and emergencies, with a focus on calm and effective communication.

Salary

Base: £27,498 per annum (pro rata for part-time); Bonus/Equity: Not specified; Benefits: Excellent benefits

Skills & Requirements

Must-have

  • Handling inbound and outbound calls
  • Excellent PC skills
  • Calm under pressure
  • Customer focused communication
  • Multi-system incident logging
  • Shift work including evenings and weekends

Nice-to-have

  • Self-starter initiative
  • Team collaboration
  • Supporting vulnerable customers
  • Proactive wellbeing calls

Key Requirements

  • Right to work in country
  • Excellent communication skills
  • Ability to work shift patterns

Work Rights

Must have legal right to work in UK

Sponsorship: available

Tailored Resume

Cover Letter