**
Workday is seeking a Sr Associate Technical Support Delivery Analyst for their customer support team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, requiring strong communication skills and a collaborative approach, while contributing to a positive company culture focused on employee well-being and professional growth.
**
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working in a 24/7 global shift pattern.
Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical business issues.
Workday offers flexible work schedules requiring at least half of the time spent in-office or with customers, along with a culture rooted in integrity and empathy.
Matching Summary
Match Score: 75
**
Workday is seeking a Sr Associate Technical Support Delivery Analyst for their customer support team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, requiring strong communication skills and a collaborative approach, while contributing to a positive company culture focused on employee well-being and professional growth.
**
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming language knowledge
Log file analysis and reading skills
Basic SQL syntax for scripts and queries
API client experience with Postman or SoapUI
Nice-to-have
Experience with SOAP, WSDL, XML integrations
In-depth log analysis capabilities
Health monitoring tools experience
HCM or Talent solutions implementation background
Documentation building experience
Key Requirements
2 years experience with SaaS Enterprise software
Ability to support HCM, Talent Acquisition, or Talent solutions
Previous experience with web service integrations using SOAP/WSDL/XML