Editors ensure the customer experience lives through product presentation, packaging, and care, creating exceptional experiences for customers
Job Summary
Editors ensure the customer experience lives through product presentation, packaging, and care, creating exceptional experiences for customers.
This role involves training in all aspects of store operations, both customer-facing and back-of-house, to provide a holistic understanding of the customer journey.
Editors are expected to embody Glossier’s core values, master selling behaviors, and develop relationships with customers through thoughtful clienteling efforts.
Matching Summary
Editors ensure the customer experience lives through product presentation, packaging, and care, creating exceptional experiences for customers.
Skills & Requirements
Must-have
Customer experience principles
Product knowledge and application
Clienteling efforts
Inventory management
Operational procedures
Nice-to-have
Optimism and joy in interactions
Team player and collaborator
Brand ambassador
Hospitality mindset
Key Requirements
Passion for creating memorable experiences
Effective collaborator
Positive and motivated
Highly adaptable and multitasker
Advocate for inclusion and belonging
Demonstrated ability to show empathy
Driven by operational excellence
Willingness to roll up sleeves
Flexible schedule including evenings, weekends, and holidays
Prior experience with POS or inventory management systems a plus
Demonstrated ability to drive sales
2+ years of retail or hospitality experience a plus