Lead Customer Service Representative

Destination Pet

San Antonio, TX, US
Base: $19.50ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Evening weekend holiday availability
Lift 40 lbs regularly
This role involves leading a team of customer service representatives while managing front desk operations at a veterinary hospital

Job Summary

  • This role involves leading a team of customer service representatives while managing front desk operations at a veterinary hospital.
  • The position requires physical stamina to stand, walk, climb stairs, and lift up to 40 pounds including pet crates and supplies.
  • Compensation includes starting pay of $19.50 per hour plus tips, along with part-time health, mental health, and telehealth benefits.

Matching Summary

This role involves leading a team of customer service representatives while managing front desk operations at a veterinary hospital.

Salary

Base: $19.50/hour DOE; Bonus/Equity: Tips included; Benefits: Part-time health, mental health, and telehealth

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Evening weekend holiday availability
  • Lift 40 lbs regularly
  • Multi-line phone system proficiency
  • POS system payment processing

Nice-to-have

  • Previous team training or mentoring experience
  • High level of patience under pressure
  • Passion for pet industry and animal care
  • Ability to handle escalated client issues
  • Experience with facility tour sales

Key Requirements

  • High school diploma or equivalent required
  • Minimum 1 year in customer service role
  • Must be available evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter