Repair And Service- Sr. Customer Service Representative

GENUINE PARTS COMPANY

Not specified; not specified; benefits include hea...
5+ years of related experience
Excellent negotiation skills
Strong product knowledge
The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring customer expectations are accurately met

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring customer expectations are accurately met.
  • This role influences gross profit by negotiating sale and purchase prices within specific parameters and adjusting non-contract pricing based on competition.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring customer expectations are accurately met.

Salary

Not specified; Not specified; Benefits include healthcare, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • 5+ years of related experience
  • Excellent negotiation skills
  • Strong product knowledge
  • Order entry via multiple channels
  • Inventory sourcing capabilities

Nice-to-have

  • Ability to multi-task effectively
  • Strong time management skills
  • Coaching less experienced staff
  • Reliability and attention to detail
  • Building long-term customer relationships

Key Requirements

  • High school diploma or GED
  • Five (5) or more years of related experience
  • Excellent computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter