Desktop Support Specialist

NANYANG TECH PTE. LTD.

Singapore, Singapore
2 years it industry experience
Windows and apple os expertise
Hardware and software troubleshooting
The role involves collective responsibility for managing global support ticket queues based on priority and commitment

Job Summary

  • The role involves collective responsibility for managing global support ticket queues based on priority and commitment.
  • Candidates must possess high-level expertise in both Windows and Apple operating systems along with associated hardware.
  • The position requires managing the full lifecycle of an End User computing environment from hire to refresh or retire.

Matching Summary

Match Score: 85

The role involves collective responsibility for managing global support ticket queues based on priority and commitment.

Skills & Requirements

Must-have

  • 2 years IT industry experience
  • Windows and Apple OS expertise
  • Hardware and software troubleshooting
  • Networking principles knowledge
  • Ticket queue management
  • Asset inventory database adherence

Nice-to-have

  • Project leadership capabilities
  • Excellent customer service skills
  • Documentation creation ability
  • ITIL principles understanding
  • Unsupervised work capability

Key Requirements

  • At least 2 years' experience in IT industry
  • 2+ years related experience in Service and Support roles
  • Experience in midsize or larger organization (700+ users)
  • Understanding of ITIL principles

Work Rights

Not specified

Tailored Resume

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