Fnb Community Advisor

FNB

Remote
Remote
Serve customers promptly
Understand customer needs
Process requests accurately
FNB is seeking a Community Advisor to provide exceptional customer service and support sales initiatives in a remote capacity. The ideal candidate should possess strong communication skills, a customer-centric attitude, and relevant experience in a financial services environment

Job Summary

  • Plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently.
  • This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.
  • You will have access to ongoing learning and development aligned to service, sales, and operational excellence in a collaborative, supportive branch environment focused on customer delight.

Matching Summary

Match Score: 85

FNB is seeking a Community Advisor to provide exceptional customer service and support sales initiatives in a remote capacity. The ideal candidate should possess strong communication skills, a customer-centric attitude, and relevant experience in a financial services environment.

Skills & Requirements

Must-have

  • Serve customers promptly
  • Understand customer needs
  • Process requests accurately
  • Drive exceptional customer experiences
  • Manage customer migration to digital channels
  • Identify cross-sell opportunities

Nice-to-have

  • Passion for delivering exceptional experiences
  • Motivated by achieving performance targets
  • Strong organizing and planning capability
  • Commitment to consistent service

Key Requirements

  • NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
  • 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

Work Rights

Not specified

Tailored Resume

Cover Letter