Not specified (assumed to be hybrid based on industry norms).
6+ years technical service management
Consumer electronics after-sales operations
Failure analysis and root cause diagnosis
RANDSTAD PTE. LIMITED is seeking a Head of RMA for a high-growth consumer electronics company in Singapore. The role requires a technical operations leader to optimize post-purchase product life-cycle processes, particularly in repair management and failure analysis
Job Summary
This pivotal leadership position is designed to own the post-purchase product life-cycle for a high-growth electronics powerhouse in Southeast Asia.
The role requires architecting a high-performance RMA framework while leading complex failure analysis and translating field data into technical problem statements for engineering teams.
Candidates must possess a Bachelor's degree in Engineering and demonstrate proven ability to manage multi-disciplinary technical teams using data-driven insights.
Matching Summary
Match Score: 85
RANDSTAD PTE. LIMITED is seeking a Head of RMA for a high-growth consumer electronics company in Singapore. The role requires a technical operations leader to optimize post-purchase product life-cycle processes, particularly in repair management and failure analysis.
Skills & Requirements
Must-have
6+ years technical service management
Consumer electronics after-sales operations
Failure analysis and root cause diagnosis
Data-driven process improvement
Multi-disciplinary team leadership
Nice-to-have
Advanced troubleshooting techniques
First-time-fix benchmark optimization
Strategic stakeholder reporting
Product design influence capability
Key Requirements
Bachelor's degree in Engineering discipline
6+ years experience in technical service management
Experience in high-volume consumer electronics or smart home sectors