Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
Job Summary
Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard.
Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity.
HSBC is committed to building a culture where all employees are valued, respected and opinions count, fostering continuous professional development and an inclusive and diverse environment.
Matching Summary
Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard.
Skills & Requirements
Must-have
Branch operations management
Customer service supervision
Audit compliance and control
Staff mentoring and coaching
Multilingual communication skills
Nice-to-have
Commercial orientation
High personal drive and resilience
Collaborative team environment
Focus on operational integrity
Customer-focused mindset
Key Requirements
Investment and Insurance licenses
Proficient in English, Cantonese and Putonghua
Proven customer service and branch operations experience