Technical Account Manager

WNS Global Services (Australia) Pty Ltd

Cape Town, South Africa
On-site
It project management
Client relationship management
It resource organization
WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients

Job Summary

  • WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients.
  • Tasks include IT Project Management, client relationship maintenance, IT outage ownership, and reporting on IT Service Delivery.
  • The role requires ownership of Solution Design Document creation and maintenance, and managing project/client change requests.

Matching Summary

WNS is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients.

Skills & Requirements

Must-have

  • IT Project Management
  • Client relationship management
  • IT resource organization
  • IT outage resolution
  • Stakeholder engagement
  • Business process review

Nice-to-have

  • Good communicator
  • Proactive improvement suggestions
  • Willingness to work after hours

Key Requirements

  • IT Qualification (unless >5 years IT experience)
  • ITIL V3 Certified (Desirable)
  • Tertiary Qualification (Desirable)
  • Management Qualification (Desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter