Customer Service Agent- Mid Shift

Aristocrat Gaming

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
Inbound call center experience
Troubleshoot computer and mobile apps
Type at least 90 wpm
The role involves providing outstanding service to players within the regulated online real money gaming industry

Job Summary

  • The role involves providing outstanding service to players within the regulated online real money gaming industry.
  • Employees must maintain all SLAs for chats and phone inquiries under 45 seconds while handling up to 70 contacts daily.
  • The position offers a comprehensive benefits package including health, dental, vision insurance, paid time off, and a 401(k) plan.

Matching Summary

The role involves providing outstanding service to players within the regulated online real money gaming industry.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) matching

Skills & Requirements

Must-have

  • Inbound call center experience
  • Troubleshoot computer and mobile apps
  • Type at least 90 wpm
  • Hybrid work schedule with reliable internet
  • Travel to office 50% of shifts
  • Camera-ready while working

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced dynamic environment adaptability
  • Strong grammatical and data entry skills

Key Requirements

  • High School diploma or equivalent
  • At least 21 years old
  • Authorized to work in US without visa sponsorship
  • Pass background screening and regulatory approvals

Work Rights

Must be authorized to work in the job posting location

Tailored Resume

Cover Letter