Service Delivery Manager

Acquire Intelligence Australia Pty Ltd

Weekly pyy run; employee referral bonus; not speci...
Not specified
Resource management for ict skill groups
Client relationship and expectation management
Project scope translation to ict deliverables
Acquire Intelligence Australia Pty Ltd is seeking a Service Delivery Manager to coordinate ICT projects, manage customer relationships, and lead an on-site support team. The role emphasizes innovation, teamwork, and continuous improvement in service delivery, making it ideal for individuals passionate about impactful work

Job Summary

  • The role involves coordinating ICT skill groups to ensure timely delivery of project outcomes while managing resource needs.
  • Candidates will build strong relationships with customers to maintain a positive business image and enhance growth.
  • The position requires overseeing global on-site support teams, leading staff development, and resolving critical incidents.

Matching Summary

Match Score: 85

Acquire Intelligence Australia Pty Ltd is seeking a Service Delivery Manager to coordinate ICT projects, manage customer relationships, and lead an on-site support team. The role emphasizes innovation, teamwork, and continuous improvement in service delivery, making it ideal for individuals passionate about impactful work.

Salary

Weekly pay run; Employee referral bonus; Not specified

Skills & Requirements

Must-have

  • Resource management for ICT skill groups
  • Client relationship and expectation management
  • Project scope translation to ICT deliverables
  • ICT infrastructure fundamentals knowledge
  • Cloud technology administration experience
  • ITIL framework application
  • Geographically distributed team leadership

Nice-to-have

  • Proactive solutions-focused approach
  • Continuous improvement mindset
  • Calm and decisive under pressure
  • Adaptable in dynamic environments
  • Strong prioritization skills

Key Requirements

  • Solid understanding of ICT infrastructure fundamentals
  • Familiarity with Microsoft 365, Azure, and Teams administration
  • Knowledge of IT service management principles (ITIL)
  • Experience managing geographically distributed teams

Work Rights

Not specified

Tailored Resume

Cover Letter